At Telis Techs , we value the trust and confidence our clients place in us. We strive to provide transparent, reliable, and secure telecom billing guidance services. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our website or directly from Telis Techs .

We encourage all clients to carefully review this policy before making any purchase. By using our services, you acknowledge and agree to the terms outlined below.

1. General Principles

  • 1. Telis Techs operates as an independent telecom billing advisory service and is not affiliated with any telecom provider unless explicitly stated.
  • 2. All payments made for our services represent charges for consultation, advisory, analysis, or related deliverables.
  • 3. Refunds will only be granted in accordance with this Refund Policy; exceptions will not be made outside the stated conditions.
  • 4. Refunds are issued to the original payment method only.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Service Not Delivered: If we are unable to provide the purchased service within the agreed timeframe.
  • Duplicate Payment: If a client has been mistakenly charged twice for the same service.
  • Technical Issues: If a technical error on our system results in a failed or incomplete service.
  • Cancellations: If you cancel a service request prior to the commencement of work, you may be eligible for a partial or full refund, depending on timing.

3. Non-Refundable Situations

Certain payments and services are strictly non-refundable. These include:

  • Advisory sessions or consultations already conducted.
  • Customized reports, research, or billing analysis already delivered.
  • Delays caused by a client’s failure to provide necessary information, documentation, or responses.
  • Dissatisfaction arising from third-party telecom provider decisions, as Telis Techs is not responsible for their actions or outcomes.
  • Services purchased under discounted or promotional offers.

4. Refund Process

To request a refund, clients must follow the process below:

  • 1. Submit a Request: Email us at [info@telistechs.site] within 14 days of the payment date.
  • 2. Provide Details: Include your full name, order ID, payment method, date of purchase, and a brief explanation for your refund request.
  • 3. Review Period: Our team will review your request within 7–10 business days.
  • 4. Outcome Notification: You will receive an email confirming whether your refund has been approved, partially approved, or declined.
  • 5. Processing: If approved, refunds will be processed within 7–14 business days, depending on your bank or payment provider.

5. Partial Refunds

Partial refunds may be granted under the following conditions:

  • • Cancellation after work has already commenced but before completion.
  • • Services where a portion of deliverables has been provided.
  • • Technical issues resolved after partial service delivery.
  • • The refund amount will be calculated based on the stage of work completed and the costs incurred.

6. Chargebacks & Disputes

  • • Clients are encouraged to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or credit card provider.
  • • Filing a chargeback without contacting Telis Techs first may result in suspension of services.
  • • We reserve the right to dispute chargebacks that violate this Refund Policy.

7. Changes & Updates to Services

  • • If Telis Techs makes a significant change to a purchased service that negatively impacts delivery, clients may request a refund or credit.
  • • If a service becomes unavailable due to circumstances beyond our control, a full refund will be provided.

8. Credits Instead of Refunds

In certain cases, Telis Techs may offer service credits instead of direct refunds. These credits can be applied toward future consultations or service packages. Clients will be informed of this option when applicable.

    9. Contact Information

    For all refund-related questions or requests, please contact us:

    Telis Techs

    10. Policy Modifications

    Telis Techs reserves the right to update, amend, or modify this Refund Policy at any time without prior notice. The most recent version will always be available on our website.

    11. Acceptance of Policy

    By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.